Trading with One Financial offers many distinct advantages over other providers, especially when it comes to Customer Service. We offer bespoke services tailored to individual clients’ needs to enhance their market knowledge and trading edge.

Private Clients
Here are just some of the added value services we offer:

Client by client approach to margin levels
SMS text alerts with Market Data
SMS text alerts with Breaking News
Live Help – direct to our Client Service Desk
Personal Account Manager assigned to assist you with your account opening
Arabic Help Desk 24/5
Independent market analysis, tailored to your specific requirements
Training & education services from basic to advanced levels
Access to One Academy
Online news provided direct from Reuters global news agency
Integrated and stand alone charting facilities 

VIP Clients

VIP Clients receive all the standard Private Clients services plus:

Sharia compliant accounts
‘Ping-Pong’ interactive SMS text service with client-led ‘further information’ request
Live Chat – direct to the Trading Floor
Personal Account Manager assigned to assist you for the lifetime of your account
VIP trading lounge access in the Middle East
In depth, independent market analysis, tailored to your specific requirements
One to one training resource availability – get ‘fit to trade’ with our personal trainer
Free subscriptions to our linked services

Partners
Partners receive all the core services for their underlying Private and VIP clients plus

Individual Relationship Manager for the lifetime of the partnership
Comprehensive portfolio management for underlying client management
‘Best in market’ rewards programme
Full package of office set-up support and structuring
“Open-outcry” supported trading functionality (Middle East region)
White-labelled platform availability
White-labelled and co-branded structured products



Institutional Clients
All our premier level services are available to our Institutional clients who may also request:

White-labeled or co-branded structured products
Individual Account Manager for the lifetime of the account
Banner advertising on our website
J/V marketing promotions